Welcome

Effective Date: October 16, 2025

Welcome to Wellnus Clinic Inc. (“Wellnus Clinic,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of telehealth services provided by licensed physicians and healthcare professionals affiliated with Wellnus Clinic Inc., a professional medical corporation organized under the laws of the State of California.

By accessing or using our telehealth services (“Services”), you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Scope of Services

Wellnus Clinic provides primary care services exclusively via telehealth, including phone and video consultations. All medical care is provided by independent, licensed physicians and other healthcare professionals affiliated with Wellnus Clinic (“Providers”).

Wellnus Clinic does not provide in-person care. Telehealth visits are intended for general medical care and consultation, preventive care, routine follow-ups, and certain chronic condition management. Telehealth services cannot replace emergency medical care. In the case of a medical emergency, call 911 immediately.

The Wellnus Company Inc. (“Wellnus Co.”) is a management services organization (MSO) that provides administrative, operational, and business support to Wellnus Clinic. Wellnus Co. does not provide medical care and is not a medical provider.

2. Eligibility and User Responsibilities

You must be at least 18 years old to use the Services, or a parent/legal guardian acting on behalf of a minor patient. By using the Services, you represent and warrant that:

You are located in a U.S. state where Wellnus Clinic is licensed to provide telehealth.

You will provide accurate, complete, and up-to-date information regarding your identity, location, medical history, and insurance status (if applicable).

You understand telehealth limitations and accept responsibility for decisions made using the Services.

You are responsible for maintaining the security of your account and password and for all activities conducted under your account.

3. Telehealth Risks and Limitations

Telehealth services involve electronic communications, which may include video, audio, or messaging. While telehealth offers convenience and timely access, there are limitations, including but not limited to:

Technical failures of equipment or connectivity may delay or prevent care.

Incomplete or inaccurate information may limit Provider’s ability to diagnose or treat effectively.

Certain conditions may require in-person evaluation or referral to another healthcare provider.

Despite HIPAA-compliant systems, there is a residual risk of unauthorized access to your personal health information.

Wellnus Clinic and Wellnus Co. are not liable for medical outcomes resulting from telehealth limitations.

4. Privacy and HIPAA Compliance

Wellnus Clinic uses HIPAA-compliant platforms, including Doximity for telehealth communication and Charm Health for electronic health records. Your health information may be used and disclosed in accordance with our Notice of Privacy Practices, including for treatment, payment, and healthcare operations. Our Notice of Privacy Practices 

You have the right to request access to your medical records. Parents/legal guardians must consent for minors under applicable law.

5. Payment, Subscriptions, and Billing

Telehealth Services are paid directly by the patient or authorized payer. Wellnus Clinic does not bill insurance, and the Services are not insurance.

Subscription Plans: Access to telehealth services may be provided via subscription, which may include a set number of visits per period. Subscriptions may auto-renew unless canceled.

Refunds: Refunds are issued only if you have not used the Services or are ineligible due to age or location restrictions.

Payment Responsibility: You are responsible for all charges incurred.

All payments are processed securely, and failure to maintain payment may result in suspension of Services.

6. Medical Disclaimer

Telehealth care is provided solely by independent Providers of Wellnus Clinic. Wellnus Clinic does not guarantee any specific medical outcome. Providers will determine if your condition is appropriate for telehealth.

Wellnus Clinic does not prescribe controlled substances, including opioids or stimulants, via telehealth, except as permitted under applicable law.

7. Intellectual Property

All content on the Wellnus Clinic website and platforms, including text, images, video, logos, and software, is the property of Wellnus Clinic, Wellnus Co., or their licensors. You may not copy, distribute, or modify content without prior written permission.

8. User Conduct

You agree not to:

• Misrepresent your identity, medical history, or location.
• Use the Services for unlawful purposes.
• Attempt to interfere with the operation or security of the platforms.
• Share personal health information of others without consent.

Violations may result in suspension or termination of access.

9. Limitation of Liability and Indemnification

To the fullest extent permitted by law, Wellnus Clinic, Wellnus Co., Providers, and their affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from use of Services or reliance on medical advice.

You agree to indemnify and hold harmless Wellnus Clinic, Wellnus Co., and their affiliates from any claims or damages arising from your use or misuse of the Services.

10. Dispute Resolution and Arbitration

By using the Services, you agree that most disputes will be resolved through binding arbitration under the Federal Arbitration Act. You waive your right to a jury trial and to participate in class actions. You may opt out of arbitration within 30 days of first agreeing to these Terms by emailing hello@thewellnuscompany.com.

Small claims court may be used for claims within its jurisdiction. Arbitration rules are as outlined in Section 17 of our Terms of Use.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute not subject to arbitration shall be resolved in California state or federal courts.

12. Changes to Terms

Wellnus Clinic reserves the right to modify these Terms at any time. Users will be notified of material changes via email or platform notice. Continued use of Services constitutes acceptance of the updated Terms.

13. Contact Information

For questions regarding these Terms, privacy, billing, or support, email hello@thewellnuscompany.com.